Acadia Insurance Group, LLC

Our Mission

Acadia’s goal is to be the best regional insurance company in the Northeast, providing superior customer service. We will support the independent agency system, our employees' development and our local communities.

Company Description

Acadia Insurance Company was founded in 1992 in response to the Maine Workers' Compensation crisis. Today, Acadia is a major employer in the Northeast with six branches and 380 insurance professionals, recognized by many as the best in the industry.

How Acadia Insurance Company is Different

At Acadia, we care about our customers, our employees and our communities – and it shows in our results.

Our most significant competitive advantage is that we know our marketplace better than our competitors. We believe the best decisions are made by agents, underwriters, loss control specialists, and claim representatives who work and live in the communities in which we operate. The Northeast is the only place Acadia does business, and commercial insurance is our only business. Our relationship with the independent agent, coupled with our commitment to having staff in each state in which we operate, ensures that our customers receive superior advice, products and service.

Customer Results Prompt, efficient and fair claims handling is at the core of our service. To understand our effectiveness, we ask claimants for feedback on their claim experience. Since 2008, claim satisfaction ratings have remained at or above 95%.

People Ensuring our employees enjoy working at Acadia is one way we measure our success. The overall satisfaction rating in our 2009 employee survey was 96%, proving that Acadia is considered a great place to work. This biennial survey will be conducted again in 2011.

Commitment At Acadia, we feel a strong sense of responsibility to the communities in which we do business. We contribute tens of thousands of dollars, in addition to countless volunteer hours, to the communities in which we work and do business.

Distribution

Acadia Insurance Company is a regional Northeast company committed to providing distribution of its products exclusively through local independent insurance agents. We value our agency relationships and we know those relationships will stand the test of time. We support our local Independent Agent Associations and we are a member of Trusted Choice, an organization for agents who are committed to superior customer service. Acadia currently works with over 200 independent agents located in 600 cities and towns in the Northeast.

Contact Information

For additional information on Acadia Insurance Company, please contact us at our home office or any of our branch locations.

One Acadia Commons
P.O. Box 9010
Westbrook, ME 04098-5010
Tel: (207) 772-4300
Fax: (207) 772-6104
www.acadiainsurance.com

Christopher R. Rourke
VP, Branch Manager
500 Enterprise Drive
Suite 4C
Rocky Hill, CT 06067
Tel: (860) 331-2400

Jonathan Becker
VP, Branch Manager
One Acadia Commons
P.O. Box 9010
Westbrook, ME 04098-5010
Tel: (207) 772-4300

28 Gilman Plaza
Suite 2
Bangor, ME 04401
Tel: (207) 942-3500

David LeBlanc, CPCU
VP, Branch Manager
290 Donald J. Lynch Blvd.
Marlborough, MA 01752-4710
Tel: (508) 786-6600

J. Barry May
VP, Marine
290 Donald J. Lynch Blvd.
Marlborough, MA 01752-4710
Tel: (508) 786-6600

Leonard J. Ryer, CLU
VP, Branch Manager
23 Commerce Drive
Bedford, NH (physical location)
P.O. Box 9526
Manchester, NH 03108-9256 (mailing)
Tel: (603) 627-8466

Joseph Gresia, Jr.
VP, Branch Manager
200 Salina Meadows Parkway, Suite 250
Syracuse, NY 13212-4521

200 Summit Lake Drive, Suite 250
Valhalla, NY 10595
Tel: (315) 457-3757

David S. Richards
VP, Branch Manager
118 Tilley Drive, Suite 201
P.O. Box 9500
South Burlington, VT 05407-9500
Tel: (802) 658-0722

Business Written In

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